7LENORA ARRIVES FAST
Please allow 1-2 days for your order to process. A shipping confirmation email will be sent the day your order is packed. Shipping via USPS.
DM or email team@7Lenora.com before purchase if you have special shipping requests.
Items over $300 require a direct signature upon delivery.
*If you combined shipping of non preorder items with a preorder item the whole order will ship together when the preorders ship. Estimated shipping dates for preorder items are on the listing. Also check Instagram for status of pre order shipping.
CAN I PICK UP MY ORDER?
Yes, we offer local pick up in Downtown Seattle. Contact us on Instagram or email team@7Lenora.com
International shipping prices vary by country and the weight of your order. For international orders that have been in-transit for over 20 days, please reach out to your local customs office to see if the package is available for pickup or has otherwise been held due to customs fees.
We are not responsible for any customs fees that may incur with international orders. The customer is entirely responsible for any and all fees set by the customs office of their country. Should an international order be sent back to us due to lack of claim we will contact you to arrange a reship or credit to the website. There are no returns on international orders.
A tracking link will be sent to your email when the package is shipped. At times the courier will not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
Once your order has left our facility we no longer have any contact or control over it and you will need to get into contact with the courier directly to obtain any information. Furthermore, if an order has been marked as delivered we have entirely no contact with it and you will need to get into direct contact with the courier with any questions and concerns you may have.
Tracking for international orders does not always extend past the United States, however you can check the tracking link to see if this is the case.
Identity verification is required before orders. Discretion: Each order is packaged in a recorded environment. Every item that comes from 7Lenora has an authenticity tag attached. It is a one time use tag and cannot be reattached. In the event of an attempted chargeback or claim of an item significantly not as described: video evidence of the item before packed, being packed/addressed and shipped, will be provided as evidence. IF you would like to return an item, the authenticity tag must be attached.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.
HOW IS MY ORDER PACKED?
All items are carefully packaged. Your order will arrive safe and clean.